Complaints Policy

Should you wish to make a complaint please email

Please provide your name, address and telephone number and we will ensure you receive a reply within 48 hours.

You must allow for a minimum of 8 weeks for the complaint to be investigated however should you wish to take this further you can contact the PRS.

The below link shows you how to do this and the criteria you must follow.

Click letting and sales views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person that has made the complaint.

Our policy is:

  • To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint

  • To publicize the existence of our complaints procedure so that people know how to contact us to make a complaint

  • To make sure all complaints are investigated fairly and in a timely way

  • To make sure that complaints are, wherever possible, resolved and that relationships are repaired

  • To gather information which helps us to improve what we do